Product questions

The three most frequently asked questions

We pay very close attention to outstanding material properties and excellent processing quality in our products. Should you have a complaint despite this, your statutory warranty claims will be processed directly by the retailer. Please contact the retailer from whom you purchased the product. Please remember to submit the receipt.

Our customer service department will be happy to help you with missing or lost accessories. Send us your enquiry with the subject “Product defective” and a photo of the complete item using the contact form “Questions on the product”.

Spare parts enquiries can only be processed for selected accessories such as dummies, bottles etc. Individual parts of dolls, such as arms and legs, are not considered spare parts.


  1. Check whether the test mode (TRY ME) is still switched on. The switch on the battery compartment must be set to “ON”.
  2. Check the batteries.
  3. Contact your retailer.

You can find out more in the FAQ.

Has your question not been answered? Get in touch. 

You will find the identification number on the article. The code consists of four digits plus in some cases letters (e.g. 2147YR) and is usually located on the back/bottom side or on the label of the product.

Do you still have a proof of purchase?

Upload files

Here you can upload additional files. The following formats are possible: PDF.

Upload Images

Here you can upload additional images e.g. photos of a defective product. The following formats are possible: JPG, PNG.
The data must not exceed a total size of 16 MB.

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