The three most frequently asked questions
We pay very close attention to outstanding material properties and excellent processing quality in our products. Should you have a complaint despite this, your statutory warranty claims will be processed directly by the retailer. Please contact the retailer from whom you purchased the product. Please remember to submit the receipt.
Our customer service department will be happy to help you with missing or lost accessories. Send us your enquiry with the subject “Product defective” and a photo of the complete item using the contact form “Questions on the product”.
Spare parts enquiries can only be processed for selected accessories such as dummies, bottles etc. Individual parts of dolls, such as arms and legs, are not considered spare parts.
- Check whether the test mode (TRY ME) is still switched on. The switch on the battery compartment must be set to “ON”.
- Check the batteries.
- Contact your retailer.
Has your question not been answered? Get in touch.
* Mandatory fields