INTERNATIONAL
Version: March 31, 2006, 4:13 pm
URL: www.zapf-creation.com
FAQ - Frequently Asked Questions
Welcome to Zapf Creation’s service area. Here you can find answers to the questions which we are most frequently asked:
Where can I obtain Zapf Creation’s products?
You can obtain our products at all well-known department stores, at all well-stocked specialist toy stores, at major out-of-town stores with a toy department and from online providers and forwarding agents.Can you tell me the retail sales price?
If you would like to know how much a product from Zapf Creation costs to buy in the shops, we recommend that you make enquiries directly with the shops concerned. All we can do is provide you with a recommended sales price, but this is not binding.Can I as a consumer also order products directly from Zapf Creation?
It is not possible to order products via our website or by another route directly from Zapf Creation because we only sell our toys commercially on the market.Where can I obtain the latest product catalogue?
You can order Zapf Creation’s latest product catalogue directly from our consumer service department here.Does Zapf Creation offer a repair service? Where can I send “poorly” baby dolls, how long does a repair take and what does it cost?
Yes, Zapf Creation does offer a repair service. You can send the “poorly” baby doll together with a description of the defect to Zapf Creation AG, Puppenklinik, Mönchrödener Str. 8 in 96472 Rödental. Please frank the package with an adequate level of postage. If it transpires that the defect is covered by guarantee or is the fault of the manufacturer, the postage costs incurred will be compensated in the form of a small present. Repairs generally take 2 – 3 weeks, but in the period before and after Christmas you must expect them to take 5 – 6 weeks. The level of the repair costs is governed by the nature and extent of the repair needed. However, you will be notified of the costs in advance by telephone and you can decide whether or not the repair should be carried out.Can I order replacement parts for a product from Zapf Creation?
If certain parts of a product are defective, you can direct your query to the consumer service department on the telephone number 09563-725588.How can I clean a dirty material body?
You can gently rub dirty material bodies with a damp, lukewarm sponge and a small amount of mild detergent and then dry them off with a terry towel.BABY born®
What is the difference between the old and the New BABY born®?
1) The advantage of the New BABY born® is that the doll can also be taken into the bathtub, the swimming pool or the sea for swimming. So girls can continue playing with the New BABY born® without the interruption (which was previously required) of drying the doll. This has been made possible because the joints between the flexible parts (head, arms and legs) and the body of the new BABY born® have been made waterproof and yet they remain as flexible as they were previously. In addition, the eyes, mouth and the outlet opening have likewise been made waterproof.2) The other 7 functions are exactly the same as before: BABY born® is able to drink, soil its nappies, eat, use its potty, cry, squeal and is completely flexible. In addition, the New BABY born® can now also sit on its own.
CHOU CHOU
Love me CHOU CHOU
How does Love me CHOU CHOU enter the sleep mode?
The doll can only enter the sleep mode if it is in the “Automatic random-principle play sequence”. (Also see the instructions for use: 2. Automatic play sequence of the doll with the random principle.)In this play sequence, the child mothering the doll must discover, among other things, why Love me CHOU CHOU is crying. The doll can then be comforted again either with the bottle, the dummy or the little bear security blanket.
Love me CHOU CHOU is only able to enter the sleep mode if it reacts to the little bear security blanket. If the child mothering the doll places the head of the little bear on the blanket on the appliqué of the playsuit, Love me CHOU CHOU begins to laugh with delight. The random principle means that it is possible that Love me CHOU CHOU may become tired and yawn. This is where the sleep mode begins. The dummy must now be pushed firmly into the mouth until a sucking noise can be heard. Love me CHOU CHOU then falls asleep.
